Making working from home work: reflections on adapting to change

  • Rahul Khanna (Contributor)
  • Tess Murnane (Contributor)
  • Shakira Kumar (Contributor)
  • Timothy Rolfe (Contributor)
  • Stephanie Dimitrieski (Contributor)
  • Michael McKeown (Contributor)
  • Maryam Ejareh dar (Contributor)
  • Laura Gavson (Contributor)
  • Charu Gandhi (Contributor)



<div>Objectives:<p>During the COVID-19 pandemic, our mental health service experimented with working from home. The flexibility of this practice can enable improved efficiency, staff well-being and expanded operating hours in the longer term. This paper shares our experiences and makes recommendations for being a part of and leading distributed clinical teams.</p>Conclusions:<p>We saw a 3% increase in total appointment bookings and a 7% reduction in cancellations/non-attendance compared to the same period in 2019. Based on our experience and the literature, effective distributed teams have leaders that connect via video at least weekly; focus on transparency and output over micromanagement; prioritise staff relationships and err towards overcommunication.</p></div>
Date made available1 Jan 2020
PublisherFigshare - Sage

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